Shipping policy

Last updated: Oct 23, 2025

We ship worldwide. Our key markets include North America, Europe and Asia.

1) Processing time

  • Order processing: 1–2 business days after payment is confirmed.
  • During peak seasons / new launches: please allow +1–2 business days.
  • Orders placed after 12:00 PM ET are processed the next business day.
  • Business days do not include weekends or US public holidays.

2) Shipping options & rates

At checkout you’ll see real-time carrier options based on your address and cart weight. We currently use UPS FedEx and USPS for most destinations; DHL/Postal partners may be used for international shipments.

United States

 Method Est. delivery* Rate
Standard (UPS/FedEx/USPS) 2–7 business days Shown at checkout
Free shipping Standard service Orders $59.99+

* Delivery time excludes processing time and may vary due to weather or carrier delays.

Notes

  • PO Boxes / APO / FPO: ship via USPS where available.
  • Alaska, Hawaii, U.S. Territories: delivery may take longer; some express options may be limited.
  • Orders with high value may require a signature upon delivery for security.

International

  • Service: Postal + courier partners (e.g., USPS/DHL eCommerce/UPS).
  • Duties & taxes: Orders ship DAP/DDU—local duties, taxes and brokerage fees (if any) are paid by the recipient on delivery. We cannot mark orders as gifts or declare a lower value.
  • Delivery estimates vary by country/region and will be shown at checkout.

3) Tracking

  • A tracking email is sent when your order ships.
  • You can also Track your order anytime with your order number and email.

4) Address changes & failed delivery

  • Enter your shipping address carefully. If you need to change it before dispatch, contact us ASAP at info@oristoneofficial.com.
  • Once shipped, address changes are not guaranteed and may incur a carrier fee.
  • If a package is returned to us due to an incorrect/undeliverable address or unclaimed delivery, we can reship after collecting the reship postage.

5) Lost, stolen or damaged items

  • If tracking shows Delivered but you cannot find the package, please first check with neighbors/building staff and your local carrier office.
  • For damages in transit, contact us within 48 hours of delivery with photos of the packaging and item.
  • We’ll help file a claim with the carrier and arrange a replacement or refund according to the claim result.

6) Split shipments & out-of-stock

  • We may ship items separately for faster delivery; you’ll receive tracking for each parcel.
  • If an item is unexpectedly out of stock, we’ll notify you with the revised ship date or refund options.

7) Order cut-off & holiday periods

  • Orders placed after 12:00 PM ET process next business day.
  • Carriers may add surcharges or experience delays during peak holidays or severe weather - thank you for your understanding.

8) Eco-friendly packaging

We use recyclable boxes and minimal protective materials whenever possible, while ensuring your stone products arrive safely.

9) Need help?

Email info@oristoneofficial.com with your order number and we’ll get back to you within 1-2 business days.