FAQs
Are your stones natural?
Our pieces are crafted from stone materials originally sourced from nature. Each one is cut from larger raw stone blocks, shaped and finished by hand to highlight its organic texture and energy.
As every supplier has slightly different production methods, minor enhancements or finishing treatments may be present to protect durability or color integrity — but we do not use synthetic or imitation stones.
Do the stones have any spiritual or energetic properties?
While we don’t make metaphysical claims, many customers choose stones based on their symbolic energy — like calm, clarity, or confidence. We encourage you to choose what resonates with you.
Can I pick my own scent or stone pairing for the roller bottles?
Yes — we do offer customization!
Each essential-oil blend (TAN, ZEN, or SOL) is paired with six hand-picked crystal roller heads—Red Jasper, Blue Aventurine, Tiger’s Eye, Fluorite, Amethyst, and Rose Quartz—chosen to amplify the energy of the scent. Just pick the blend that fits your mood and select the stone that speaks to you. We fill every order on demand, so your roller is prepared uniquely for you—no guesswork, no extra cost.
Are the product images real? Will my item look exactly the same?
All visuals on our site are created using our actual handcrafted pieces, styled to best reflect their natural texture and tone.
Some images may be enhanced for clarity or consistency, but are always based on real ORISTONE products.
Because we use natural stone, each piece is truly one-of-a-kind. Slight differences in color, shape, or pattern are normal — and part of what makes your piece uniquely yours.
Will the wine stopper’s finish wear off?
To preserve a raw, grounded aesthetic, each wine stopper features a slightly weathered silver finish. This subtle distressing may increase over time and is part of the intended vintage-inspired character.
Why are some stone pages showing only one or two products?
We’re a small, growing team building this collection stone by stone.
Some stones currently have fewer product options—but every page represents a starting point.
We're actively designing and adding new formats (like charms, rollers, and trays), and will expand based on feedback and demand.
Thanks for your patience—our goal is to match every stone’s beauty with more ways to use it.
**(All product availability is subject to change as we scale. No health or therapeutic claims are intended. Descriptions refer only to aesthetics and design.)
What’s the best way to care for my stone product?
Wipe gently with a soft cloth. Avoid harsh chemicals, water exposure, or dropping. Each piece is natural and porous — treat it like a delicate object with story and soul.
Where do you ship?
We ship worldwide. Our core markets include North America, Europe, and Asia. Shipping times and costs are calculated at checkout.
Do you accept returns or exchanges?
As a small, independent studio, we’re currently unable to offer returns or exchanges. Each item is carefully inspected and hand-packed with care. If your order arrives damaged, please email us within 48 hours with photos and your order number — we’ll make it right.
**Due to the handcrafted and natural nature of each piece, all sales are final.
How can I get in touch?
For questions or support, email us at info@oristoneofficial.com. We aim to respond within 1–2 business days.